LCS Celebrates Employee SalesFIRST Honorees

LCS has announced the latest employee honorees to receive SalesFIRST™ Awards. SalesFIRST is an LCS company imperative designed to elevate experiences for residents and deliver industry-leading performance across LCS-owned or managed communities. The biannual award recognizes excellence in Focus, Invest, Responsibility, Systems, and Transparency.

“Each of these honorees embody the LCS SalesFIRST culture to deliver exceptional experiences to our residents and, customers, and their fellow employees,” said Jim Pusateri, SVP/Chief Sales Officer. “The work of these individuals is truly what sets LCS apart, and we are proud to honor their leadership, dedication and contributions with these awards.”

SalesFIRST honorees include:

FOCUS: Joseph Mooney, LCS Finance Manager

Joseph Mooney, Finance Manager in the Corporate Planning & Community Finance Division, has been named the SalesFIRST Focus Award winner for his outstanding contributions to revenue generation. Joe’s strategic financial leadership has directly influenced sales performance across Third-Party Managed communities, aligning pricing models and analytics with growth goals. His collaborative budgeting approach has empowered cross-functional teams, while his forecasting models have strengthened long-term financial resilience. From crafting sustainable incentives to reallocating resources for resident-focused initiatives, Joe consistently bridges finance and strategy to drive measurable impact. His work exemplifies the power of financial insight in fueling organizational success.

INVEST: Mark Redling, Director of Life Enrichment, The Delaney at The Green

Mark Redling, Director of Life Enrichment at The Delaney at The Green, is the recipient of the SalesFIRST Invest Award for his transformative impact on resident well-being. Mark’s compassionate leadership and innovative programming have created a lifestyle rooted in purpose, connection, and healing. Through initiatives like bereavement support groups and resident-led workshops, he empowers individuals to rediscover joy and identity—especially those navigating personal loss. A licensed social worker and gifted musician, Mark blends clinical expertise with emotional intelligence to enrich lives daily. His dedication to investing in the emotional and social wellness of residents has not only improved lives—it has saved them.

RESPONSIBILITY: Leah Ripperger, LCS Corporate Marketing Design Manager

Leah Ripperger, Corporate Marketing Design Manager, has been honored with the SalesFIRST Responsibility Award for her exceptional dedication, creativity, and collaborative spirit. Known for her strategic design expertise and humble leadership, Leah consistently delivers high-impact visual communications that elevate LCS’s brand and business outcomes. Her work spans everything from pitch decks to strategic planning infographics—transforming complex ideas into compelling visuals that win engagements and impress stakeholders. Testimonials from colleagues across departments highlight her professionalism, responsiveness, and ability to remain calm under pressure, all while maintaining brand integrity and exceeding expectations. Leah’s commitment to excellence, team collaboration, and service makes her an invaluable asset and a true embodiment of the SalesFIRST value of Responsibility.

SYSTEMS: Logan Kohl, LCS Senior Finance Analyst

Logan Kohl, Senior Finance Analyst for the RSL Portfolio, has earned the SalesFIRST Systems Award for his exceptional use of data analytics to drive sales performance and community engagement. Logan’s strategic insights have helped communities identify market trends, optimize sales strategies, and improve profitability—all while maintaining a deep commitment to transparency and collaboration. His ability to translate complex financial data into actionable plans has empowered teams across the organization, fostering stronger relationships and smarter decision-making. Known for his patience, professionalism, and even the occasional cameo from his cats, Logan’s work exemplifies the power of systems thinking in delivering measurable impact and elevating the LCS standard of excellence.

TRANSPARENCY: Eva Hook, Executive Director, Havenwood of Buffalo

Eva Hook, Executive Director at Havenwood of Buffalo, is the recipient of the SalesFIRST Transparency Award for cultivating a culture of openness, collaboration, and shared accountability in sales. With only one Sales Associate on her team, Eva has empowered every department head to actively contribute to daily sales goals—making calls, conducting visits, and even gathering reviews. Her transparent leadership ensures that KPIs are not just tracked but embraced across the organization, resulting in a best-in-class reputation score and a unified, high-performing team. Eva’s embodiment of SalesFIRST values and her commitment to inclusive, transparent operations make her a standout leader and a model of the LCS culture.